01
Set it up where the interaction ends
Place your Tap Card or Counter Stand where customers naturally pause, pay, or finish the visit. The easier it is to point to, the more often it gets used.
ReviewCard hardware guide
How to use your ReviewCard hardware to get better results
Tap Cards and Counter Stands work best when your team asks at the right time, points to the hardware, and makes the review request part of the customer interaction. The goal is simple: help happy customers leave a review before they walk away and forget.
✓
Ask after a positive moment, not at random
✓
Have staff point to the hardware instead of waiting for customers to notice it
✓
Use the same short script until the habit feels natural
What gets the best results
- ✓Ask right after a good interaction
- ✓Guide the tap or scan instead of leaving it to chance
- ✓Make the review ask part of checkout, handoff, or the goodbye moment
- ✓Keep the hardware visible, ready, and easy to reach
Best mindset
Do not just set it out and hope. Use it actively while the customer is already happy.
Best outcome
More reviews get posted when the request happens in the moment, not later.
How it works
The simple process that gets more reviews
The best results come from using your ReviewCard in the moment, not leaving it to chance. Keep it visible, ask at the right time, and make the tap part of the customer interaction.
02
Ask right after a good experience
Don’t ask too early. Ask when the customer is already happy with the service, the product, or the result. That is the moment they are most likely to follow through.
03
Point to the card and guide the tap
A quick verbal prompt works better than waiting for the customer to notice it. Show them exactly where to tap or scan so the process feels easy and immediate.
04
Repeat it every day with your team
The businesses that get the best results treat review requests like part of the routine. A simple habit across your staff can turn more happy customers into public reviews.
Where ReviewCards work best
- ✓At checkout counters, front desks, host stands, and reception areas
- ✓When handing off a finished job, completed order, or signed invoice
- ✓At the end of an appointment, service, consultation, or pickup
- ✓Anywhere your team can naturally make the ask without slowing things down
Keep it simple
- ✓Ask with confidence
- ✓Point to the card
- ✓Make the tap happen before they leave
Employee training
Why your team makes the biggest difference
ReviewCards are simple to use, but results improve when your team knows when to ask, what to say, and how to guide the tap. A card on the counter can help, but a trained employee turns more happy customers into real reviews.
A good system still needs a simple habit
The best-performing businesses do not leave review requests to chance. They make it part of the customer experience. When staff members know the right moment to ask and feel comfortable asking, review volume becomes more consistent.
What works
A quick ask at the end of a positive interaction, with the employee pointing directly to the card or stand.
What slows results
Waiting for customers to notice the card on their own, or asking in a way that feels unsure or inconsistent.
Train the ask until it feels natural. The easier it is for your team to say, the easier it is for customers to act on it.
What every employee should know
- ✓Ask after the customer has already had a good experience
- ✓Point to the Tap Card or Counter Stand instead of making the customer search for it
- ✓Use the same simple script so the ask stays clear and natural
- ✓Make the request feel like part of the service, not an awkward extra step
- ✓Stay positive and move on without pressure if the customer is busy
- ✓Repeat the habit daily so every happy customer gets the opportunity
Best time to ask
Ask when the customer is already feeling good
Timing matters. The best moment is right after the customer has had a positive experience and before they leave, get distracted, or move on to the next part of their day.
Good times to ask
- ✓Right after a compliment or positive comment
- ✓At checkout when the transaction is finished smoothly
- ✓When handing off a completed order, service, or finished job
- ✓At the end of an appointment, visit, or pickup
- ✓When the customer is standing still and has their phone in hand
The closer the ask is to the happy moment, the more likely the review gets posted.
Times to avoid
- •Before the service is complete
- •When the customer is frustrated, rushed, or distracted
- •In the middle of a problem, delay, or correction
- •After they have already walked away or left the building
- •With a weak ask that sounds unsure or apologetic
Best goal
Make the tap happen in the moment while the experience is still fresh.
Simple rule
If the customer just smiled, thanked you, or said something positive, that is usually your window.
Staff scripts
Simple lines your team can actually say
The best script is short, natural, and easy to repeat. Your team does not need to sound salesy. They just need a clear ask and a quick point to the card.
Keep the ask short
A long explanation usually lowers follow-through. The goal is to make the next step obvious: tap, open the review page, and post while the experience is still fresh.
Ask clearly. Point to the card. Then let the customer decide without pressure.
Sound confident, not pushy
Confidence makes the request feel normal. Pressure makes it awkward. A calm, friendly tone works best, especially when the customer has already had a positive experience.
General
Simple everyday ask
“If you had a good experience today, would you mind tapping this card and leaving us a quick review?”
Checkout
At the counter
“Thanks for coming in. If you’d like, you can tap right here and leave us a quick Google review.”
After a compliment
When they say something positive
“I really appreciate that. If you’d like to share that, you can tap this card and post it as a review.”
Finished service
At the handoff
“Glad we could help. Before you go, you can tap this card if you want to leave us a quick review.”
What makes a script work
- ✓Keep it to one sentence whenever possible
- ✓Ask after a good interaction, not before
- ✓Point to the Tap Card or Counter Stand while speaking
- ✓Use the same wording until it feels natural for the team
Best practices
How to use a Tap Card vs a Counter Stand
Both products work well when your team actively uses them. The difference is how the review request fits into the customer interaction.
Tap Card
Best for one-on-one interactions
A Tap Card works best when an employee is face to face with the customer and can personally guide the review request. It is ideal when someone on your team is handing something over, finishing a service, or closing out a conversation.
- ✓Keep it with the employee who is closest to the customer interaction
- ✓Use it during handoff, checkout, delivery, or the final thank-you
- ✓Hold it where the customer can tap without confusion
- ✓Use it when a personal ask feels natural and easy
The Tap Card works best when a team member is leading the moment.
Counter Stand
Best for front desks and checkout areas
A Counter Stand works best when customers naturally stop in one place. It keeps the review request visible, but it still performs better when staff points to it and invites the customer to tap before leaving.
- ✓Place it where customers pause long enough to act
- ✓Keep it upright, visible, and easy to reach
- ✓Have staff point to it instead of hoping customers notice it
- ✓Use it where checkout or reception is already part of the routine
The Counter Stand works best when it supports a verbal ask, not replaces it.
Best rule for both
Make the tap happen while the customer is still standing there. The longer the delay, the lower the follow-through.
Simple choice
Use a Tap Card when the interaction is personal. Use a Counter Stand when customers finish in the same place. Use both if your team serves customers in more than one way.
Common mistakes
What to avoid if you want better results
ReviewCards are easy to use, but a few common mistakes can slow down your results. Avoid these early, and your team will have a much better chance of turning happy customers into real reviews.
01
Waiting for customers to notice it
A card or stand should not sit there silently doing all the work. Results improve when an employee points to it and makes a simple ask at the right moment.
02
Asking at the wrong time
Asking too early, too late, or during a rushed moment lowers follow-through. The best time is right after a positive interaction while the customer is still engaged.
03
Using a script that feels awkward
Long or overly formal wording can make the ask feel uncomfortable. Keep it short, natural, and easy enough that every employee can say it without hesitation.
04
Being inconsistent across the team
When only one person remembers to ask, opportunities get missed. Better results come when the whole team treats review requests like part of the daily routine.
Keep these in mind
- ✓Do not rely on placement alone
- ✓Do not ask every customer the exact same way at the wrong moment
- ✓Do not make the process feel confusing or harder than it needs to be
- ✓Do not wait until the customer has already left
The businesses that get the best results usually do the simple things well and do them consistently.
First 30 days
Build momentum in your first 30 days
The first month matters. This is when your team builds the habit, finds the best moments to ask, and turns ReviewCard into part of the daily routine.
01
Choose one clear moment to ask
Start with the same moment every day, like checkout, handoff, or the end of an appointment. A repeatable moment makes it easier for the team to build the habit.
02
Give every employee one simple script
Keep the wording short and consistent. When everyone uses the same basic line, the ask feels natural faster and gets used more often.
03
Keep the card easy to reach
Make sure the Tap Card or Counter Stand is always visible, ready, and positioned where the customer can act right away without confusion.
04
Stay consistent for the full month
Do not judge results after a few days. Give the process time to become routine. Consistency usually matters more than making constant changes.
Simple 30-day checklist
- ✓Pick the best moment in the customer experience to ask
- ✓Train the team to point to the card every time
- ✓Keep the script short and easy to repeat
- ✓Make sure the card or stand stays visible and ready to use
- ✓Talk with the team weekly about what moments are working best
Best mindset for month one
- ✓Keep it simple
- ✓Repeat what works
- ✓Train the habit, not just the tool
The goal of the first 30 days is not perfection. It is getting your team comfortable asking and making the tap happen more often.
Get better results
Train the habit. Ask at the right time. Get more reviews.
Your ReviewCard works best when your team uses it with confidence and consistency. Keep the ask simple, make the tap happen in the moment, and turn more happy customers into public reviews.
Keep it visible
Make sure your Tap Card or Counter Stand is easy to reach and easy to point to.
Keep it simple
Use one short script your team can say naturally without overthinking it.
Keep it consistent
Better results come when the ask becomes part of the everyday customer experience.