80%
more likely to use a business that responds to every review
BrightLocal consumer research
Automated AI Review Responses
Reply to every review
with a branded response
Your Tap Card gets the review. Smart Capture helps you stay consistent with thoughtful replies that protect your reputation — without living inside Google Business all day.
Fast + consistent
Professional tone
Built for local businesses
Included in Smart Capture plans (starts at $47/mo).
Review replies
Auto
Your reply
Thanks so much, Jamie! We really appreciate you taking a moment to leave a review — we’re glad we could help. Hope to see you again soon!
Your reply
Thanks for the feedback, Morgan. We’re glad things went well overall — and we hear you on the wait. We’re working to improve timing so your next visit is even smoother.
Your reply
Hi Alex — thanks for letting us know. We’re sorry it didn’t meet expectations. If you’re open to it, please reach out so we can learn more and make it right.
Why it matters
Responding to reviews is a trust signal
People don’t just read your stars — they read how you respond. Fast, thoughtful replies can win the customer before they ever call.
42%
say they’re unlikely to use a business that ignores reviews
BrightLocal consumer research
50%
are turned off by generic, templated review responses
BrightLocal consumer research
81%
expect a response within a week (many want faster)
BrightLocal consumer research
How it works
Reviews come in — responses go out
automatically
Smart Capture watches your new reviews, drafts a thoughtful reply in your tone, then posts it — or sends it to you for approval.
Detect the new review
When a customer leaves a review on your Google Business Profile, Smart Capture picks it up fast.
- New review trigger
- Star rating + review text
- Customer name (if available)
Generate a branded reply
It drafts a response using your business name, voice, and simple rules — so replies feel human and consistent.
- Friendly + professional tone
- Mentions your services naturally
- Optional emojis / length control
Post it (or approve first)
Choose the workflow you want. Many businesses run Full Auto for 4–5 star reviews and approval for low-star reviews.
- Full Auto posting
- Approve-first mode
- Low-star safe handling
Owner-controlled automation
A hybrid system — you stay in control while the AI learns
The AI drafts a response, you can edit or regenerate, then post when it looks right. Over time, the AI learns your preferences so you can move toward full automation if you want.
1) Draft
A new Google review comes in. The AI generates a reply in your voice using your rules.
Branded tone
Relevant details
Consistent quality
2) Review • Edit • Regenerate
You can read it first, change any wording, or regenerate a fresh draft until it sounds perfect.
Approve-first control
Edit before posting
One-click regenerate
3) Post
Post the response as-is (or after edits). Your Google profile stays active, consistent, and professional.
Fast replies
Better trust
Less admin time
4) Learn
As you edit and approve replies, the system learns your style. The goal is fewer edits over time — and optional full automation.
Gets smarter with your approvals
Negative reviews are flagged
When a low-star review comes in, the system pauses auto-replies and alerts you so you can reach out personally.
Low-star safety
Negative reviews get flagged — so you can respond personally
When a 1–3★ review comes in, the system can pause auto-posting and alert you. You stay in control of the response and can reach out directly to protect your reputation.
What happens on a low-star review
-
Flag + holdThe review is flagged and held for manual handling.
-
Owner notifiedYou get an alert so you can decide the next move.
-
Suggested draft (optional)If you want, the AI still drafts a respectful reply for you to edit.
-
Personal outreachWe guide the response toward resolution and offline follow-up.
Low-star reviews can be set to never auto-post.
Included with Smart Capture
AI responses are one part of the Smart Capture system
Don’t let reviews just sit on Google. Smart Capture turns each review into content, follow-up opportunities, and repeat business.
What you get with Smart Capture
The Tap Card gets the review. Smart Capture turns it into leverage.
Email capture
Build a customer list you own so you can follow up later.
Social proof posting
Auto-post 5-star reviews to social media as fresh content.
Automated review responses
Hybrid AI replies with owner control + low-star guardrails.
Sets you up for loyalty
Convert one-time visitors into repeat customers (next step).
Monthly upgrade
Plans start at $47/mo
FAQ
Quick answers about AI review responses
This is built to feel human, stay on-brand, and keep you in control — especially on low-star reviews.
Yes. The default flow is “draft → you review → you post.” You can edit the wording, regenerate a new draft, or post as-is.
Yes. We configure tone, rules, and examples. Your approvals/edits help the system learn what you like so it needs fewer changes over time.
It gets flagged and held so the owner can respond personally. You can still get an AI draft if you want — but it won’t auto-post on low-star reviews.
No — not when configured correctly. We set rules, tone, and structure so responses stay consistent but don’t read like copy/paste templates.
Yes. Most businesses start with approve-first, then move toward automation as the AI learns their preferences. Low-star reviews can stay manual forever.
Yes. Automated review responses are part of Smart Capture along with email capture and social proof posting.
Ready to stop ignoring reviews?
Turn review replies into a system — not a chore
Get Smart Capture and start with owner-approved responses. Train the AI as you go — and move toward automation when you’re ready. Low-star reviews stay personal.
Approve • Edit • Regenerate
Learns your tone over time
Low-star guardrails built in
Plans start at $47/mo. Cancel anytime.