Refund & Return Policy

ReviewCard.us

At Eyre Media Marketing, we are committed to providing high-quality review solutions to help businesses enhance their online presence. Your satisfaction is our top priority, and we stand behind our products with a clear refund and return policy.

Returns

We do not accept returns. Refunds are only available under our

90-Day Money-Back Guarantee

, detailed below.

90-Day Money-Back Guarantee

We believe in the power of our Review Cards to increase your Google reviews. If your average monthly Google reviews have not doubled after 90 days of consistent use, you may request a full refund.

How to Claim the Guarantee:

1. Consistent Use – Use your Review Card consistently for at least 90 days from the date of delivery.

2. Track Your Reviews – Keep a record of your average Google review count before and during the 90-day period.

3. Evaluate Results – If your reviews have not doubled, compile supporting evidence such as screenshots, analytics, and other relevant data.

4. Submit Your Claim – Email support.reviewcard.us with your order details and documentation.

5. Review & Refund Process – Our team will validate your claim. If approved, we will provide return instructions, and upon receipt of the product, a full refund will be processed within 14 business days. Return shipping costs are the responsibility of the customer.

Exchanges

You have two options for exchanges:

Option 1: Return the product, place a new order for the item you want, and receive a refund once the returned item is received.

Option 2: Wait for the returned item to be delivered, and we will process a new order using the credit.

Damages & Product Issues

Reporting Issues

Upon receiving your order, please inspect it immediately. If your item is defective, damaged, incorrect, or missing, contact us at

[email protected] within 48 hours so we can address the issue promptly.

Defective Product Policy

For malfunctioning Review Cards, we may request additional details (e.g., photos/videos) to assess the problem accurately. Once confirmed defective, we will process a replacement at no additional cost.

Product Warranty

All Review Cards come with a 3-month warranty from the date of delivery. This warranty covers manufacturing defects but does not extend beyond normal wear and tear or improper use. After the initial 30-day period, we only offer replacements , not refunds. To request a replacement, use our CONTACT US FORM and select ‘Return Request’ . Please provide your order number and any necessary supporting documentation.

Shipping & Delivery

By making a purchase, you acknowledge and agree to our shipping and delivery policies. It is the customer's responsibility to ensure the delivery address provided at checkout is complete and accurate.

Pre-Shipment Cancellation

Orders can be canceled only before they are shipped. Once dispatched, an order cannot be canceled. To request a cancellation, email [email protected] immediately.

Items in Transit

Non-Cancellation: Shipped items cannot be canceled or refunded.Delayed Delivery: If your order has not arrived within 10 business days, contact [email protected] for assistance.

Items Not Delivered

If your package is not delivered due to an incorrect address or other issues, notify uswithin 48 hours of the expected delivery date. If we are not informed within this timeframe, you assume full responsibility for the loss.

Package Marked as ‘Delivered’ But Not Received

If tracking shows the package as delivered but you did not receive it: Check the Delivery Location – Look around your property for misplaced packages.Ask Neighbors – Sometimes, packages are delivered to a nearby address by mistake. Contact the Courier – Reach out to the shipping provider for further tracking details.File a Claim – If necessary, file a claim with the courier and provide us with the claim confirmation.

Eyre Media Marketing is not responsible for lost or stolen packages marked as ‘Delivered’ by the carrier.

Our Commitment to You

We value the trust you place in ReviewCard.us and are dedicated to your satisfaction. If you have any concerns or feedback, please reach out to our customer support team at [email protected]. We are here to help ensure your experience with Eyre Media Marketing is exceptional.

Thank you for choosing

ReviewCard.us to power your business’s online reputation!