Refunds, replacements, subscriptions, and proper product use.
We want you to feel confident ordering from ReviewCard.us. This policy explains how cancellations,
refunds, replacements, subscription billing, and proper product use are handled for hardware,
software, and related services.
Effective date: March 19, 2026
Applies to hardware, software, and services sold through ReviewCard.us
Custom-programmed ReviewCard hardware, stands, and similar physical products are generally non-returnable once delivered,
except in the situations listed below.
Approved claims under our 90-Day Money-Back Guarantee
Defective, damaged, incorrect, or missing items reported on time
Situations where a refund is required by law
2. Order cancellation before shipment
You may request cancellation of a physical product order before it has shipped. Once an order has shipped,
it cannot be canceled and will fall under the rest of this policy.
To request a cancellation, contact us as soon as possible with your order number.
3. 90-Day Money-Back Guarantee for ReviewCard hardware
If your average monthly Google reviews for the same business profile have not doubled after 90 days of consistent use,
you may request a refund for the qualifying ReviewCard hardware order.
To qualify
You must use the card or stand consistently for at least 90 days from the delivery date.
The hardware must remain connected to the same Google business review destination it was purchased for.
You must follow the setup instructions and contact support during the 90-day period if you believe there is a technical issue.
You must provide reasonable supporting documentation showing your review activity before and during the 90-day period.
Proper use matters
ReviewCard products work best when your team actively asks happy customers for a review and points them to the card or stand.
Businesses are responsible for training employees to consistently invite satisfied customers to tap and leave a review.
Simply placing a tap stand at the register without actively asking customers for a review may reduce results.
For guarantee claims, the business must make a consistent good-faith effort to use the product during real customer interactions.
How to submit a guarantee claim
Send your request within 15 days after the 90-day usage period ends.
Include your order number, business name, and screenshots or analytics that support the claim.
Include a short note explaining how the card or stand was being used in your business.
If the claim is approved
We may ask you to return the hardware before a refund is issued.
Refunds are sent back to the original payment method.
Once approved and any required return is received, refunds are typically processed within 14 business days.
Return shipping is the customer’s responsibility unless the item was defective or we made an error.
ReviewCards are designed to remove friction and make leaving a review easier, but results improve when your team actually asks.
4. Damaged, incorrect, or missing items
Please inspect your order as soon as it arrives. If anything is damaged, incorrect, or missing,
contact us within 48 hours of delivery.
Include your order number
Include photos of the package and product when applicable
Describe the issue clearly so we can resolve it faster
5. Defective hardware replacement warranty
Physical ReviewCard products include a 90-day limited replacement warranty from the delivery date for confirmed
manufacturing defects.
If a product is confirmed defective, we will replace it at no additional cost.
We may ask for photos, video, or brief troubleshooting details before approving a replacement.
This warranty covers manufacturing defects only.
Not covered
Normal wear and tear
Loss, theft, or accidental damage
Water damage, misuse, abuse, or unauthorized modification
Problems caused by third-party platform changes or outages outside our control
6. Software, subscriptions, and services
Monthly and yearly software plans, setup work, automation services, and related digital services are billed in advance.
Setup fees, onboarding fees, and done-for-you service fees are non-refundable once work has started.
Monthly and annual subscription charges are non-refundable after the billing date.
Canceling a subscription stops future renewals. It does not reverse charges that have already been processed.
No prorated or partial-period refunds are provided for unused time unless required by law.
If we issue account access, complete setup, or begin implementation, that portion is considered delivered.
7. Subscription cancellation timing
If you do not want your next monthly or annual renewal to process, cancel before your next billing date.
Your service will remain active through the end of the paid billing period unless otherwise stated in writing.
Canceling after a renewal has processed does not create an automatic refund.
If you believe you were billed in error, contact us promptly so we can review it.
8. Shipping and delivery
Please make sure your shipping address is complete and accurate at checkout.
Delivery timelines are estimates and may vary based on carrier delays.
If your package has not arrived within 10 business days of shipment, contact us so we can help investigate.
If a package is returned because of an incorrect address provided at checkout, additional shipping charges may apply.
9. Delivered but not received
If tracking shows your package as delivered but you do not have it, please:
Check around the delivery location
Ask nearby neighbors or your front desk
Contact the carrier for more detail
Notify us so we can help you with next steps
We are not responsible for packages marked as delivered by the carrier, but we will do our best to help you document and review the issue.
10. How to request help
For cancellations, delivery issues, damage claims, replacement requests, or billing questions, contact us with your
name, order number, and a clear description of the issue.
